Faqs

Frequently Asked Questions

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How to buy a product?

A: Buying a product from Sarbd.com is simple and secure. Just follow these steps:

  1. Browse our products and select the one you want.

  2. Click Add to Cart and proceed to Checkout.

  3. Fill in your billing details and choose your preferred payment method (bKash, Nagad, Rocket, Bank Transfer, or international options).

  4. Confirm your order and complete the payment.

  5. You will receive a confirmation email and your product will be delivered instantly or as per the delivery terms.

How to send a custom query?

A: Sending a custom query is easy. You can:

  1. Use the Contact Form on our Contact Page.

  2. Email us directly at info@sarbd.com with your requirements.

  3. Message us via live chat or our social media channels (Facebook, WhatsApp).

Please provide details like service type, budget, and deadline so we can assist you quickly

How work the support policy?

A: Our support policy ensures that every client receives timely and professional assistance.

  • We provide 24/7 customer support through email, live chat, and social media.

  • For website or technical issues, we aim to respond within 2-6 hours.

  • Free support is included for all projects during the initial agreement period.

  • After the free support period, extended support can be purchased at affordable rates.

If you face any issue, simply contact us through the Support page or email us at support@sarbd.com.

How can send a refund request?

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My account blocked what can I do?

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Forgot my password how will do reset?

A: If you forgot your password, follow these steps to reset it:

  1. Go to the Login page on Sarbd.com.

  2. Click on the “Forgot Password?” link.

  3. Enter your registered email address and click Submit.

  4. Check your email inbox for the password reset link.

  5. Click the link and create a new password.

If you don’t receive the email within a few minutes, check your Spam folder or contact our support team for help.

How to send a custom features request?

A: You can easily request custom features for your website or product by:

  1. Visiting our Contact Page and filling out the request form.

  2. Sending an email to info@sarbd.com with details of the feature you need.

  3. Contacting us via live chat or WhatsApp for a quick discussion.

Please include specific details like feature description, purpose, deadline, and budget so our team can provide an accurate quote and timeline.

How to open a new account with same email?

A: For security reasons, Sarbd.com does not allow multiple accounts using the same email address. Each email can only be linked to one account.
If you want a new account, you have two options:

  1. Update your existing account instead of creating a new one.

  2. Use a different email address to register a new account.

If you need help updating your existing account, please contact our support team.

I am downloaded product, can I send refund request?

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How to open a new vendor account for selling product?

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